🎉 What's New in Connie
The latest Connie features and improvements — newest first. Each item links to the full guide in these docs.
2026-07-10 · ✨ Out-of-Network Task Hand Offs
What changed: Agents can now hand off a voicemail, fax, or form task to an outside partner organization — Connie emails them the recording + transcript (or the PDF) as a referral. (Async tasks can also be transferred in-network to another Connie queue.)
2026-06-29 · 📇 Connie Contacts
What changed: Connie now has a built-in contacts directory — recent contacts, your own personal contacts, and shared team contacts, right inside Connie. Search, view, and click-to-dial any contact, and (where transfers are enabled) reach them on a cold or warm transfer.
2026-06-25 · ✨ Demo Task Launcher
What changed: A self-serve, PIN-gated Demo Task Launcher that fires real practice tasks — voicemail, email, fax, and voice — into a Connie training desk. Pair it to your phone with a quick QR scan and run a hands-on demo or agent-training session in seconds.
2026-06-22 · ✨ Connie Task Alerts
What changed: Connie can now give agents a friendly desktop pop-up when a new task arrives — so they don't have to watch Connie all day. An admin turns it on for the organization; each agent controls notifications on their own computer.
2026-06-03 · 📚 Documentation overhaul — Reporting, role guides & FAQs
What changed: A multi-day rebuild of Connie's documentation — a brand-new Reporting & Analytics section, humanized role guides, a consistent FAQ system, and a cleaner vault. Plain language throughout, for the people who actually use Connie.
📊 New — Reporting & Analytics
A whole new section, framed as two simple tiers: Basic (included with every account) and Advanced (the paid, funder-ready layer). Includes a complete, plain-language Basic Reporting guide and a shared Concepts & Glossary.
🔗 Reporting & Analytics · Basic Reporting guide · Glossary
❓ New — a real FAQ system
A clean, click-to-expand accordion FAQ format, now the standard pattern across the docs. Three FAQs live: Reporting, Get Support, and Staff Agent.
🔗 Reporting FAQ · Get Support FAQ · Staff Agent FAQ
👥 Improved — role guides, humanized
Each role now opens with a friendly persona and a consistent layout, so Administrators, Supervisors, and Staff Agents each see their version of Connie.
🔗 Administrator · Supervisor · Staff Agent
🗂 Cleaner — this vault's Sprints index
Reverse-chronological (newest on top), with an open/closed status (✓ / ○) at a glance and a tidy one-line left-nav.
2026-05-29 · ⚡ Reporting — query & display updates
What changed: Reporting query and display updates based on NSS feedback — cleaner queries and a clearer at-a-glance view of the numbers that matter.
2026-05-29 · ⚡ Agent Parking Lot — fully updated
What changed: A fully updated agent Parking Lot — park a conversation you're waiting on, see it in the shared lot, and pick it back up (or close it) cleanly.
2026-05-29 · ⚡ Intelligent (Canned) Responses
What changed: Intelligent (canned) responses for chat — insert ready-made replies so agents handle common questions faster and more consistently.
Looking for help with a feature? See Get Support.