📄️ Support Overview
ConnieRTC provides comprehensive support through our 5-tier support system designed to help nonprofits and community-based organizations succeed. Each tier offers different levels of assistance, from self-service resources to enterprise-level professional services.
📄️ Knowledge Base (L1)
Self-service documentation — your first stop for quick answers, available 24/7.
📄️ Community Support (L2)
Peer-to-peer help — connect with experienced Connie users and share knowledge in the community.
🗃️ Support Ticket System (L3)
Submit a support ticket and get scoped, secure help — then track it from submission all the way to resolution.
📄️ Live Chat (L4)
Premium Live Agent Support - Real-time assistance with dedicated support agents for urgent issues.
📄️ Professional Services (L5)
Expert implementation & consulting — partner with Connie experts for strategic, enterprise-level solutions.
📄️ Staff Agent Support
If you're a staff agent using Connie and need help, this page will guide you to the right support resources.
📄️ FAQ
Quick answers about getting help with Connie. For the full picture, see the Support Overview.