📄️ Support Overview
ConnieRTC provides comprehensive support through our 5-tier support system designed to help nonprofits and community-based organizations succeed. Each tier offers different levels of assistance, from self-service resources to enterprise-level professional services.
📄️ Knowledge Base (L1)
Knowledge Base (L1)
📄️ Community Support (L2)
Community Support (L2)
📄️ Trouble Tickets (L3)
Formal Support Requests - Submit detailed tickets for technical issues requiring investigation.
📄️ Live Chat (L4)
Premium Live Agent Support - Real-time assistance with dedicated support agents for urgent issues.
📄️ Professional Services (L5)
Professional Services (L5)