🛟 Get Support
ConnieRTC provides comprehensive support through our 5-tier support system designed to help nonprofits and community-based organizations succeed. Each tier offers different levels of assistance, from self-service resources to enterprise-level professional services.
Choose Your Support Path​
Our 5-tier system ensures you get the right level of support for your needs:
Knowledge Base (L1)
Self-Service Documentation
Comprehensive guides, tutorials, and troubleshooting resources available 24/7
Best for: Quick answers, how-to guides, feature documentation
Community Support (L2)
Peer-to-Peer Assistance
Connect with other ConnieRTC users to share experiences and solutions
Best for: Best practices, implementation tips, community insights
🎫 Trouble Tickets (L3)
Formal Support Requests
Submit detailed support tickets for technical issues and configuration help
Best for: Bug reports, technical problems, configuration assistance
💬 Live Chat (L4)
Premium Live Agent Support
Real-time assistance with dedicated support agents for urgent issues
Best for: Critical issues, immediate assistance, complex problems
Professional Services (L5)
Expert Implementation & Consulting
Dedicated professional services team for custom implementations, strategic consulting, and enterprise-level deployments
Best for: Custom integrations, strategic planning, enterprise deployments, training programs
How Our Support System Works​
- Start with L1 (Documentation) - Most questions can be answered quickly through our comprehensive knowledge base
- Connect with L2 (Community) - Get insights from experienced users and share your own solutions
- Escalate to L3 (Tickets) - Submit formal requests for technical issues that need detailed investigation
- Access L4 (Live Chat) - Get immediate help for critical issues affecting your operations
- Engage L5 (Professional Services) - Partner with experts for strategic implementations and custom solutions
All support tiers connect seamlessly through our support portal at connie.plus/support