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Administrators — Basic Reporting

📦 Basic — included with every Connie account. Accessed from the left nav in the Connie UI (Queues Stats, Teams View, native Insights dashboards). For Supervisors & Administrators.

STUB — scaffold only. Outline and source pointers below; prose to follow.

Purpose (one line): How an Administrator provisions native Insights, configures the views/columns supervisors see, manages Insights roles, schedules report emails, and handles per-tenant setup.

Audience / Tier: Administrators · 🟦 Basic (included).

See Concepts & Glossary for all metric definitions used below.

Intended H2 outline​

Provision Insights​

Configure Views & Columns​

Configure Service Levels (SLAs)​

Manage Insights Roles​

Schedule Report Emails​

Per-Tenant Setup​

Draws from​

  • Sprint record S11-260601 — the flex_insights_hr=null trap, /template-admin vs pipeline safety, Feature Settings changes shipped, curate-not-build, forward-only backfill.
  • Flex Insights API runbook — per-account workspace IDs, where the warehouse lives.
  • CACC → Data & Reporting — admin reporting tools, dashboard vs custom, KPI alerts.
  • Live surface: /template-admin Feature Settings; CEO Console (Flex → Insights provision/link).