Skip to main content

ThreadConnect TechOps

Internal documentation for ThreadConnect staff and technical operations.

This section contains operational documentation used by ThreadConnect's internal team to provision accounts, deploy features, and maintain infrastructure. This content is not intended for CBO end users.

Who Uses These Docs?​

  • ThreadConnect Engineering - Platform deployment and feature configuration
  • ThreadConnect Support - Troubleshooting and runbook execution
  • Account Managers - New client provisioning workflows

Sections​

Account Provisioning​

Step-by-step guides for setting up new client accounts, including Twilio Flex configuration, Auth0 SSO integration, and AWS infrastructure deployment.

Feature Deployment​

Instructions for deploying and configuring ThreadConnect features including voice, voicemail, callbacks, and channel integrations.

Infrastructure​

Reference documentation for AWS resources (S3, CloudFront, Route53), Auth0 tenant management, Twilio account configuration, and Mailgun setup.

Codebase Reference​

Technical documentation covering the ThreadConnect template architecture, frontend/backend structure, and debugging best practices.

Troubleshooting & Runbooks​

Common issue resolution guides, SSO troubleshooting, voice/voicemail diagnostics, and operational runbooks.

Note: If you're a CBO user looking for help with ThreadConnect, please visit the CBO Users documentation instead.