Supervisor Documentation
Your Role
Supervisor / Program Manager
You monitor your team in real time, coach for quality, and pull the reports your funders and leadership need. This section is your starting point.
Welcome, Supervisors! This section will help you manage your team and optimize your ConnieRTC deployment.
Coming Soon
Comprehensive supervisor documentation is currently in development. This section will include:
- Team Management: Monitor agent performance and call quality
- Quality Assurance: Tools for call monitoring and coaching
- Configuration: Customize system settings for your team
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Available now
- Reporting & Analytics — the home for all supervisor reporting: real-time dashboards (Queues Stats, Teams View), historical Insights, drill-down, and funder-ready output. Section structure and surfaces are live; detailed step-by-step guides are being filled in.
- Display names — how agent names render across internal vs external surfaces, and how to fix one that's showing wrong
- Conversation transfer (supervisor view) — supervising and configuring conversation transfers across your team
Current Resources
While we're building dedicated supervisor docs, you can:
- Use the Administrator guides for system setup
- Join our Community Forum for peer support
- Contact Professional Services for immediate help
This documentation is being actively developed. Check back soon for comprehensive supervisor guides!