Supervisor Documentation
Welcome, Supervisors! This section will help you manage your team and optimize your ConnieRTC deployment.
Coming Soon
Comprehensive supervisor documentation is currently in development. This section will include:
- Team Management: Monitor agent performance and call quality
- Real-time Dashboards: Track key metrics and KPIs
- Quality Assurance: Tools for call monitoring and coaching
- Reporting: Generate insights for leadership and funders
- Configuration: Customize system settings for your team
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Available now
- Display names — how agent names render across internal vs external surfaces, and how to fix one that's showing wrong
- Conversation transfer (supervisor view) — supervising and configuring conversation transfers across your team
Current Resources
While we're building dedicated supervisor docs, you can:
- Use the Administrator guides for system setup
- Join our Community Forum for peer support
- Contact Professional Services for immediate help
This documentation is being actively developed. Check back soon for comprehensive supervisor guides!