Skip to main content

Connie Task Alerts

Connie isn't meant to be stared at all day. Like most people at a nonprofit, you're juggling — email, your EMR, a spreadsheet, a phone call, a walk-in. You shouldn't have to keep one eye glued to the Connie tab waiting for work to show up.

Connie Task Alerts are a friendly heads-up: when a new task is routed to you, your computer shows a desktop pop-up — even when Connie is in the background and you're working in another window. Glance at it, finish what you're doing, and come back to Connie when you're ready.

🎥 Video walkthrough​

A quick 90-second tour — what Task Alerts are, what the pop-up looks like, and how to turn them on or off right from Chrome.

Who turns this on?

Task Alerts have two switches, and both have to be on for you to see pop-ups:

  1. Your administrator turns the feature on for your organization (see your admin's guide).
  2. You allow notifications on your own computer — and you can turn them on or off whenever you like. It's your screen; it's your call.

This page covers your half: getting the pop-ups to show up on your machine.

What a Task Alert looks like​

When a new task arrives, you'll get a standard desktop notification from your browser titled "Connie — New Task" with the message "A new task has arrived in your queue." It appears in the corner of your screen (top-right on Mac, bottom-right on Windows), the same way a calendar or email alert does.

It does not put anything new inside the Connie screen — Connie already shows you incoming tasks. The alert is purely for when you're looking somewhere else.

Supported browser

Connie Task Alerts work in Google Chrome. Make sure you're using Chrome and signed in to Connie on a standalone Connie page (e.g. your-org.connie.team) — not Connie embedded inside another website.

Turn on Task Alerts (3 quick steps)​

Do these once, in order.

1. Chrome — allow notifications for Connie​

  1. In Chrome, open your Connie tab.
  2. Click the tune / sliders icon (or the 🔒) at the left of the address bar → Site settings.
  3. Set Notifications → Allow.
  4. Confirm you're in the correct Chrome profile (the avatar at the top-right) — the one you actually sign in to Connie with. Permissions are saved per profile, so a different profile won't carry them over.

The first time a task arrives after the feature is enabled, Chrome may also pop a small prompt asking to show notifications — click Allow.

2. Let your computer show the pop-up​

On a Mac:

  1. Open System Settings → Notifications → Google Chrome.
  2. Turn Allow Notifications → ON.
  3. Set Alert style → Alerts. (This matters: "None" is silent and never pops; "Banners" pops but disappears in a few seconds. Alerts stays on screen until you act.)
  4. Turn on Play sound for notifications, Show in Notification Center, and Badge app icon.

On Windows:

  1. Open Settings → System → Notifications and make sure notifications are On.
  2. Find Google Chrome in the app list → turn it On, then click it.
  3. Enable Show notification banners and Play a sound. (Banners is a separate toggle from "show in notification center" — turn on both.)

3. Turn off "quiet" modes​

A focus or Do-Not-Disturb mode will silently swallow every pop-up — this is the single most common reason alerts "don't work."

  • Mac: open Control Center (top-right of the menu bar) → make sure Focus / Do Not Disturb is off (no moon icon).
  • Windows: Settings → System → Notifications → make sure Do not disturb is Off.

Test it​

  1. In Connie, set your status to Available.
  2. Switch to another app or browser tab so Connie is in the background.
  3. Have a task routed to you (ask a teammate to send a test, or call your Connie number).
  4. You should get an on-screen "Connie — New Task" pop-up, with a sound.

That's it — you're set.

Not seeing alerts?​

Quick checks, in order:

  1. Open your notification center first. If you see Connie alerts piled up there but never saw them pop, the alert is arriving fine — a Focus / Do Not Disturb or alert-style setting is hiding it (Step 2 or 3 above). This is not a Connie or permissions problem.
    • Mac: click the clock (top-right) to open Notification Center.
    • Windows: click the date/time (bottom-right).
  2. Confirm the feature is on for your org. If no teammate is getting alerts either, ask your administrator to confirm Connie Task Alerts is activated for your organization.
  3. Wrong Chrome profile? Make sure you're signed in to Connie in the same profile where you clicked Allow.

Still stuck? See Connie Task Alerts — Advanced Troubleshooting (you can share it with your admin), or Get Support.