📄️ Overview
The Canned Responses feature gives Connie agents a per-account library of pre-written replies they can insert or send into the active conversation in one click. Each Connie sub-account ships with its own library — content is fully customizable per client.
📄️ Setup
Estimated time: 30 minutes if the JSON content is already authored. Allow 2–4 hours of CEO-side authoring time before this runbook starts, plus an hour of CEO review/iteration on the finished library before live agent rollout.
📄️ Change
Estimated time: 15 minutes if the JSON content is already authored. Allow CEO-side authoring time before this runbook starts.
📄️ Cancel
Estimated time: 10 minutes.
📄️ Troubleshoot
Read Section 1 every time before authoring or deploying canned responses content. The filename + path gotchas surface as silent failures (empty dropdown, no console error) and have eaten hours of debugging on past deploys.