Communication Channels

Your clients and partners want to interact with your CBO using a variety of messaging channels. With Connie, your clients can make contact with your CBO from whatever channel or device they prefer to use and your agents can easily respond from one, unified desktop application and one, easy to use screen using the Connie Realtime Center Agent Desktop (ConnieRTC). As of prototype v1.5 Connie ships with 6 functioning channels (Voice, SMS, Webchat, Social Media, Email, and Fax).

📄️ Voice

Enable voice communication for your organization with ConnieRTC's comprehensive phone system capabilities.

📄️ SMS/Text

Connect with your community through text messaging with ConnieRTC's SMS channel capabilities.

📄️ Web Chat

Provide real-time chat support directly on your website with ConnieRTC's Web Chat capabilities.

📄️ Social Media

Engage with your community across social media platforms with ConnieRTC's integrated social media management capabilities.

📄️ Email

Manage email communications efficiently with ConnieRTC's integrated email channel capabilities.

📄️ Fax

Handle fax communications digitally with ConnieRTC's modern fax integration capabilities.