What Can Connie Do For Your Organization?

Select Your Role:

Quick Capability Check

📞 Voice

• ✅ Call Forwarding
• ✅ Voicemail to Email
• ✅ Call Recording
• ✅ IVR Menus

See all 15 voice features →

💬 SMS/Text

• ✅ Two-way Texting
• ✅ Bulk Messaging
• ✅ Auto-responses
• ✅ MMS Support

See all 12 SMS features →

📧 Email

• ✅ Unified Inbox
• ✅ Auto-routing
• ✅ Templates
• ✅ Tracking

See all 8 email features →

📠 Fax

• ✅ Fax to Email
• ✅ Send from Computer
• ✅ HIPAA Compliant
• ✅ PDF Delivery

See all 6 fax features →

Common Challenges We Solve

🔥 "We're drowning in voicemails and missed calls"

Connie automatically:

• Captures every call as a trackable task
• Transcribes voicemails for quick scanning
• Routes urgent calls to available staff
• Sends email/SMS alerts for priority messages

Features involved: Voice Direct, Workflow Manager, Unified Channel Manager

→ Set up automated call handling

📱 "Our clients prefer texting but we only have a phone line"

Connie enables:

• Text-enable your existing phone number
• Handle SMS/MMS from the same interface as calls
• Set up keyword auto-responses
• Track all conversations in one place

Features involved: SMS Channel, Unified Channel Manager, Canned Responses

→ Enable texting on your number

🏥 "We still receive critical faxes but have no fax machine"

Connie provides:

• Receive faxes as PDF emails
• Send faxes from any computer
• HIPAA-compliant transmission
• Automatic routing to departments

Features involved: Fax Channel, Email Notifications, Workflow Manager

→ Set up digital fax

🌙 "We need coverage outside business hours"

Connie offers:

• 24/7 voicemail and message capture
• Emergency call routing rules
• On-call scheduling and escalation
• Mobile app for remote response

Features involved: Schedule Manager, Voice Direct, Mobile Access

→ Configure after-hours coverage

Detailed Feature Comparison

By Channel

Channel	Feature	Admin	Supervisor	Agent	Status
Voice	Call Forwarding	✅ Configure	✅ Monitor	✅ Receive	Production
Voice	Voicemail	✅ Setup	✅ Review	✅ Process	Production
SMS	Two-way Texting	✅ Enable	✅ Monitor	✅ Send/Receive	Production
Email	Unified Inbox	✅ Configure	✅ Oversee	✅ Manage	Production
Fax	Digital Fax	✅ Setup	✅ Track	✅ Send/Receive	Production

By Role

What Admins Can Do

• Configure all channels and routing rules
• Set up user accounts and permissions
• View analytics and reports
• Manage integrations

What Supervisors Can Do

• Monitor team performance
• Review conversation quality
• Reassign tasks
• Generate team reports

What Agents Can Do

• Handle multi-channel conversations
• Access customer history
• Use canned responses
• Transfer to specialists

By Problem

Communication Management

Challenge	Connie Solution	Key Features
Missed calls	Auto-capture & route	Voice Direct, Voicemail
Slow response	Priority queuing	Workflow Manager
Lost messages	Unified inbox	Channel Manager

Operational Efficiency

Challenge	Connie Solution	Key Features
Manual processes	Automation rules	Workflow Manager
No metrics	Real-time dashboards	Analytics
Staff coordination	Team presence	Supervisor Tools

Ready to Get Started?

🚀 Quick Setup

Get Connie running in under 30 minutes

Start Setup Guide

📞 Book a Demo

See Connie in action for your use case

Schedule Demo