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Empowering Nonprofits to Serve Their Communities

ConnieRTC is a comprehensive communication platform designed specifically for nonprofits and community-based organizations. Our features help you Connect with your clients, Engage your community, and Deliver critical services efficiently.

Feature Categories​

Every ConnieRTC feature is designed to support one of three core objectives:

  • 🔗 Connect - Establish and maintain communication channels with those you serve
  • 💬 Engage - Build meaningful interactions and relationships with your community
  • 📦 Deliver - Provide programs and services effectively to people in need

Feature Availability​

The following tables show all available features organized by communication channel. The Availability column indicates each feature's development status:

  • ✅ Production Ready - Fully tested and ready for deployment
  • 🚧 Beta - Available for testing with limited support
  • 🔬 Experimental - Proof of concept requiring customization
  • 📅 Roadmap - Planned for future release
FeatureDescriptionAvailability
Unified Channel Managerseamlessly manage all communication channels from a single, intuitive interface - handle voice, SMS, chat, email, and social from one unified agent desktop✅
Workflow Managerautomate complex business processes and client journeys with visual workflow design - create custom routing, escalations, and automated responses✅
Admin UIadds a feature settings view to ConnieRTC for customizing the template
*note by default this is disabled locally as this feature is only intended for hosted ConnieRTC.
Agent Automationadds auto accept and auto wrapup behaviors to agent desktop✅
Attribute Viewereasily view task and worker attributes within ConnieRTC
Canned Responsesprovide agents with pre-canned chat responses✅
Callbacks and Voicemailintroduce support for callback and voicemail tasks
Caller IDprovide agents with means to select their caller id when dialing out✅
Conference (external)provide agents the ability to conference in external numbers✅
Contactsadds contact directories and provides a list of recent contacts
Conversation Transferintroduce conversation-based messaging transfer functionality for agents✅
Custom Transfer Directorycustomize the agent and queue transfer directories✅
Datadog Log Integrationforward logs emitted by the template to datadog
Dispositionsprovide agents the ability to select a disposition/wrap-up code and enter notes✅
Emoji Pickeradds an emoji picker for messaging tasks
Enhanced CRM Containeroptimize the CRM container experience
Hang Up By Reportingpopulates the Hang Up By and Destination attributes in ConnieRTC Insights✅
Inline Mediarender chat message attachments inline
Internal Call (Agent to Agent)provide agents the ability to dial each other✅
Keyboard Shortcutsconfigure default and custom keyboard shortcuts for Flex
Park Interactionprovide agents the ability to park interactions, preserving conversation history
Pause Recordingprovide agents the ability to temporarily pause and resume call recording✅
Schedule Managera flexible, robust, and scalable way to manage open and closed hours for Connie ConnieRTC applications✅
Supervisor Barge & Coachintroduce advanced supervisor barge and coach features✅
Supervisor Capacityallow supervisors to update worker capacity configuration within ConnieRTC✅
Supervisor Complete Reservationallows supervisor to remotely complete agent tasks✅
Teams View Enhancementsadds optional columns (Team, Dept, Location, Skills) to the Workers Table.
enable task highlighting based on task age
Teams View Filtersadds additional filtering options to the supervisor teams view
Worker Canvas Tabsconsolidates the worker canvas sections into tabs
Worker Detailsview or update worker attributes