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Supervisors — Basic Reporting

📦 Basic — included with every Connie account. Accessed from the left nav in the Connie UI (Queues Stats, Teams View, native Insights dashboards). For Supervisors & Administrators.

STUB — scaffold only. Outline and source pointers below; prose to follow.

Purpose (one line): How a Program Manager / Supervisor monitors real-time activity, reads native Insights, filters, drills down, and exports — using the Basic tier included with every account.

Audience / Tier: Supervisors & Program Managers · 🟦 Basic (included).

See Concepts & Glossary for all metric definitions used below.

Intended H2 outline​

Monitor Real-Time Activity​

Read Native Insights Dashboards​

Filter by Date Range & Variables​

Parse by defined variables such as Date Range (V0.1 baseline)

Drill Down: KPI → Conversation Segment​

Data displayed graphically once called (V0.1 baseline)

Run & Export a Report​

Export capability — XLSX / CSV (V0.1 baseline)

Draws from​

  • V0.1 baseline scenario — user stories #1–#5 (real-time view, access from nav, filter by variables, graphical display, export).
  • Sprint record S11-260601 — Queues Stats is a flat per-queue board (per-supervisor filter); department/team summary lives in Teams View (real-time) + Insights (historical).
  • CACC → Realtime Data & Reporting + Historical (Adhoc) Data & Reports.
  • Live surfaces: Queues Stats, Teams View, Flex Insights Analytics Portal.