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AI Agents — Basic Data Access

📦 Basic — included with every Connie account. Programmatic counterpart to the Basic reporting surfaces (Queues Stats, Teams View, native Insights). For developers & AI agents.

STUB — scaffold only. Outline and source pointers below; prose to follow.

Purpose (one line): How a developer or AI agent reads operational reporting data through structured, supported access — the programmatic counterpart to the Basic tier.

Audience / Tier: Developers & AI agents · 🟦 Basic (included).

See Concepts & Glossary for all metric definitions used below.

Intended H2 outline​

Structured Data Access​

Read Operational Reporting Data​

Boundaries​

Draws from​

  • CACC → Data & Reporting — adhoc data via Task Router API, 60-min refresh, channel reports.
  • Sprint record S11-260601 — real-time Standard surfaces and what they expose.
  • AI Agents → Advanced — for the full Flex Insights API and custom pipelines.