Handling Emails

Connie lets you send and receive emails directly within the same interface you use for calls and chats. You don't need to switch to a separate email program — everything stays in one place.

This section covers:

• Inbound Emails — Receiving and replying to emails
• Outbound Emails — Composing and sending new emails

Faxes Work the Same Way

From an agent's perspective, faxes are handled almost identically to emails in Connie. The same steps for viewing, replying, and completing email tasks apply to fax tasks. The only difference is the channel icon in your Task Queue — you'll see a fax icon instead of an email icon.

See Handling Faxes for fax-specific details.