Handling Chat & SMS

Connie lets you communicate with clients through text-based channels — including SMS text messages, webchat, WhatsApp, and Facebook Messenger. All of these work in a similar way within the Connie interface.

This section covers:

• Inbound Messages — Receiving and replying to client messages
• Outbound Messages — Starting new text conversations

Key Difference from Calls

Unlike calls, you can have multiple active chat and SMS conversations at the same time. Each one appears as a separate task in your Task Queue, and you can switch between them by clicking on different tasks.

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You can even handle chat tasks while on a phone call. Connie supports working on one call plus multiple message conversations simultaneously.