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Community Support

Community Support

Community Support (L2)

Peer-to-Peer Assistance - Connect with experienced ConnieRTC users and share knowledge.

Join our Slack community

When to Use Community Support​

Community Support is ideal when you want to:

  • Learn best practices from experienced nonprofit administrators
  • Share implementation strategies that work for your organization
  • Get insights on creative uses of ConnieRTC features
  • Connect with peers facing similar challenges
  • Contribute solutions to help other community members

How to Access​

  1. Visit the Support Portal: connie.plus/support
  2. Join the Community Forum: Access discussion boards and user groups
  3. Browse Topics: Explore conversations by category or feature
  4. Participate: Ask questions, share experiences, and help others

What to Expect​

👥 Active User Community​

  • Nonprofit professionals sharing real-world experiences
  • ConnieRTC experts offering implementation guidance
  • Feature discussions about upcoming capabilities
  • Success stories from organizations like yours

💡 Collaborative Problem-Solving​

  • Multiple perspectives on solving common challenges
  • Creative solutions developed by community members
  • Peer validation of approaches before implementation
  • Ongoing discussions that evolve over time

🏆 Recognition & Contribution​

  • Community badges for helpful contributors
  • Featured solutions that benefit many users
  • Direct connection with ConnieRTC product team
  • Early access to beta features for active members

Tips for Best Results​

🎯 Getting Great Answers​

  • Be specific about your organization type and size
  • Describe your current setup and what you're trying to achieve
  • Share what you've already tried and the results
  • Ask follow-up questions to clarify suggestions

💬 Effective Participation​

  • Search existing discussions before posting new questions
  • Use clear, descriptive titles for new topics
  • Tag your posts with relevant categories
  • Follow up with results when you implement suggestions

🤝 Contributing to the Community​

  • Share your successes and lessons learned
  • Answer questions where you have experience
  • Provide context about your organization when relevant
  • Be respectful and constructive in all interactions

Community Guidelines​

✅ Encouraged Content​

  • Implementation strategies and best practices
  • Feature usage tips and creative applications
  • Troubleshooting approaches that worked
  • Integration experiences with other systems

⚠️ Keep These in Mind​

  • No sensitive data - avoid sharing personal or client information
  • Organization-specific issues may need formal support tickets
  • Critical problems should use Live Chat for immediate help
  • Feature requests are better submitted through official channels

When to Escalate Beyond Community​

Consider moving to Trouble Tickets (L3) or Live Chat (L4) when:

  • Issues are organization-specific or involve sensitive data
  • Problems are time-sensitive and affecting operations
  • Solutions require technical investigation by ConnieRTC staff
  • Community discussions aren't leading to actionable answers

Join the Community: connie.plus/support

Connect with nonprofits using ConnieRTC to transform their communication capabilities.