Knowledge Base
Knowledge Base (L1)
Self-Service Documentation - Your first stop for answers, available 24/7.
When to Use Knowledge Base Support
The Knowledge Base is perfect when you need:
- Quick answers to common questions
- Step-by-step guides for setup and configuration
- Feature documentation and capabilities overview
- Troubleshooting help for routine issues
- Best practices for using ConnieRTC effectively
How to Access
- Visit the Support Portal: connie.plus/support
- Browse by Category: Find guides organized by topic and user type
- Search Function: Use keywords to quickly locate specific information
- Mobile-Friendly: Access documentation from any device
What to Expect
📖 Comprehensive Coverage
- End-User Guides: For nonprofit staff and administrators
- Developer Documentation: Technical implementation details
- Feature Library: Complete capabilities reference
- Integration Guides: Third-party service connections
⚡ Instant Access
- No wait times - information available immediately
- Searchable content with full-text indexing
- Visual guides with screenshots and diagrams
- Regular updates to reflect latest features
🎯 Organized Content
- Role-based sections for different user types
- Progressive difficulty from basic to advanced
- Cross-references to related topics
- Clear action steps with expected outcomes
Tips for Best Results
🔍 Effective Searching
- Use specific keywords related to your issue
- Try multiple search terms if first attempt doesn't help
- Look for related articles suggested at the bottom of pages
- Check recently updated content for latest information
📋 Before You Search
- Identify your role (admin, agent, supervisor, developer)
- Note specific error messages or behaviors
- Have your ConnieRTC version information ready
- Consider your end goal - what are you trying to accomplish?
🚀 When Documentation Doesn't Help
If you can't find what you need in the Knowledge Base:
- Try Community Support (L2) - Other users may have faced similar challenges
- Submit a Ticket (L3) - For technical issues requiring investigation
- Request Live Chat (L4) - For urgent problems needing immediate attention
Access the Knowledge Base: connie.plus/support
Most support questions can be resolved quickly through our comprehensive documentation.