Managing Your Team
As a Connie administrator, you manage who is on your team, what they can do, and how they appear to the people they serve. This section walks through the core people-management workflows.
What you can do here​
| Workflow | Page |
|---|---|
| Understand how an agent's name shows up across Connie (internal vs external surfaces) | Display names |
| Add a new agent to your Connie instance | Add an agent |
| Give an agent the right skills and channel coverage | Assign skills |
| Organize agents into teams and queues | Manage teams & queues |
| Offboard or temporarily deactivate an agent | Remove or deactivate |
Related reading​
- Roles & permissions — concept page on what each role can do
- Supervisor overview — the view your supervisors get into the same data
Status​
All five pages in this section are authored and ready to use. Screenshot placeholders remain in several pages, marked clearly for Andrea to populate; the procedural content is complete.