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Voice Communications for Your Organization

ThreadConnect provides comprehensive voice communication solutions using the ThreadConnect Voice experience framework, designed specifically for nonprofit and community-based organizations.

ThreadConnect Voice Experience Framework​

The ThreadConnect Voice platform offers three progressive experience levels:

📞 ThreadConnect Voice Direct​

  • What it provides: Basic implementation that works out-of-the-box
  • Caller experience: Calls immediately queued, rejected during non-business hours
  • Best for: Organizations getting started with minimal setup requirements

📋 ThreadConnect Voice Direct + Voicemail​

  • What it provides: Custom wait/hold experience with professional greetings
  • Caller experience: Custom greetings, hold music, department routing, off-hours voicemail
  • Best for: Organizations needing professional voicemail experiences

⭐ ThreadConnect Voice Direct + Wait Experience​

  • What it provides: Advanced options menu with three possible outcomes
  • Caller experience: Callers can choose callback or voicemail while retaining queue position
  • Best for: Organizations with varying call volumes needing flexible caller options

Available Voice Features​

Call Forwarding​

Forward your existing business phone number to ThreadConnect without changing your main number.

Voice Experience Options​

Choose the right voice experience for your organization's needs.

Getting Started​

  1. Set up call forwarding from your current provider
  2. Choose your voice experience level based on your organization's needs
  3. Configure your chosen experience with your ThreadConnect support team
  4. Train your team on the new system (guide coming soon)

Need Help?​

Contact your ThreadConnect support team for assistance with voice communication setup and configuration.