📄️ Overview (Product)
The full-featured Voice Direct configuration. A caller who reaches your line is greeted by a Connie agent voice, placed on hold, and offered the option — at any time — to switch to a callback or voicemail without losing their place in the queue. If they choose voicemail, the recording and transcript are immediately emailed to your admin email address.
📄️ Setup Runbook
Estimated time: 30–60 minutes for a new account, 15–30 for an additional queue on an existing account.
📄️ Change Runbook
Use this runbook when: A client admin requests a change to an already-live Wait Experience + Admin Email deployment. For first-time provisioning, see Setup. For tearing down, see Cancellation.
📄️ Cancellation Runbook
Use this runbook when:
📄️ Troubleshooting Runbook
Use this runbook when: A live Wait Experience + Admin Email deployment is misbehaving — caller complaint, missing email, broken CRM pop, or unexplained config drift. Find the symptom in the section list, follow the diagnostic steps. If multiple symptoms apply, start with the most caller-visible one.