Web Chat Channel
Provide real-time chat support directly on your website with ConnieRTC's Web Chat capabilities.
Overview​
Web Chat enables instant communication between your organization and website visitors. Offer immediate assistance without requiring phone calls or emails.
Key Features​
💬 Chat Management
- Real-time Messaging - Instant two-way communication
- Queue Management - Handle multiple sessions efficiently
- Typing Indicators - See when users are typing
- Chat Transfer - Seamless agent handoffs
🚀 Enhanced Capabilities
- Pre-chat Forms - Collect visitor information
- File Sharing - Exchange documents & images
- Canned Responses - Quick access to answers
- Chat Transcripts - Automatic email delivery
🎨 Widget Customization
- Brand Appearance - Match your colors & style
- Smart Positioning - Optimal widget placement
- Auto-Behavior - Popup and greeting rules
- Multi-Language - Localization support
📊 Analytics & Insights
- Chat Metrics - Response times & volume
- Satisfaction Surveys - Post-chat feedback
- Agent Performance - Individual & team stats
- Visitor Journey - Complete interaction tracking
Implementation Options​
Basic Web Chat​
Simple, straightforward chat functionality
- Direct agent connection
- Essential chat features
- Quick setup
Web Chat + Auto-Response​
Automated assistance and routing
- Welcome messages
- Department selection
- Estimated wait times
Web Chat + Full Experience​
Complete chat solution
- All basic and auto-response features
- Satisfaction surveys
- Advanced analytics
- Custom branding
Getting Started​
- Choose Experience Level - Select Basic, Auto-Response, or Full
- Customize Widget - Configure appearance and behavior
- Add to Website - Embed the provided code snippet
- Test Chat Flow - Verify functionality before launch
- Train Agents - Ensure team knows chat best practices
Best Practices​
- Respond to chats within 30 seconds
- Use canned responses for efficiency
- Always offer transcript emails
- Monitor chat metrics regularly
- Set clear availability hours
Detailed implementation guides coming soon.