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Voicemail Options for Your Organization

This guide helps you choose the right voicemail solution for your organization's needs. Each option provides different features and benefits depending on your operational requirements.

Which Voicemail Option is Right for You?​

Choose the option that best fits your organization's needs:

FeatureBasic VoicemailCallback + Wait ExperienceEmail-Enabled Voicemail
📞 Voicemail Recording✅✅✅
🔄 Callback Requests❌✅✅
⏰ Professional Hold Experience❌✅✅
📧 Email Notifications❌❌✅
📎 Audio File Delivery❌❌✅
🏢 Best ForSmall teamsGrowing organizationsCompliance-focused orgs
⚙️ Setup ComplexitySimpleModerateAdvanced

🎯 Option A: Basic Voicemail​

What this provides:

  • Simple voicemail recording when agents are unavailable
  • Automatic transcription of voicemail messages
  • Voicemails appear as tasks in your agent dashboard

What callers experience:

  • Call comes in → Record voicemail message → Hang up

What your team gets:

  • Voicemail tasks appear in agent queue
  • Built-in transcription for quick review
  • Standard message playback and management

Perfect for:

  • ✅ Small organizations with simple needs
  • ✅ Teams that prefer handling voicemails directly in the agent interface
  • ✅ Organizations wanting minimal complexity

🎯 Option B: Callback + Wait Experience​

What this provides:

  • Professional in-queue experience with hold music
  • Callers can request callbacks to avoid waiting
  • Option to leave voicemail during wait time
  • Maintains caller's place in queue for callbacks

What callers experience:

  • Call comes in → Professional greeting with hold music
  • Press * anytime → Choose callback OR voicemail
  • Callback requests maintain queue position

What your team gets:

  • Reduced call abandonment rates
  • Better caller satisfaction with callback options
  • Professional organization image
  • Voicemail and callback tasks in agent dashboard

Perfect for:

  • ✅ Growing organizations with longer wait times
  • ✅ Teams wanting to reduce caller frustration
  • ✅ Organizations focused on professional caller experience

🎯 Option C: Email-Enabled Voicemail​

What this provides:

  • Everything from Option B
  • Instant email notifications when voicemails are received
  • Audio recordings delivered as email attachments
  • Complete transcription included in emails
  • Professional email formatting

What callers experience:

  • Same professional experience as Option B
  • No difference in the caller journey

What your team gets:

  • Everything from Option B, plus:
  • Instant email alerts when voicemails arrive
  • Audio files delivered to admin email addresses
  • Complete backup of all voicemail communications
  • Easy forwarding and external review capabilities

Perfect for:

  • ✅ Organizations requiring compliance documentation
  • ✅ Teams needing voicemail backup and archiving
  • ✅ Administrators who need immediate voicemail alerts
  • ✅ Organizations with remote or distributed teams

📋 Implementation Requirements​

For All Options:​

  • ✅ Active Connie deployment from your service provider
  • ✅ Admin access to your organization's Connie system
  • ✅ Basic phone system configuration

Additional for Option C:​

  • ✅ Domain name your organization controls
  • ✅ Email service provider account (Mailgun or SendGrid recommended)
  • ✅ Admin email addresses for notifications

🚀 Getting Started​

Ready to Choose?​

For Basic Voicemail (Option A): Contact your Connie support team to enable basic voicemail recording.

For Callback + Wait Experience (Option B): Contact your Connie support team to configure the professional wait experience with callback options.

For Email-Enabled Voicemail (Option C): This option requires additional setup including email provider configuration. Your Connie support team will work with you to:

  1. Set up your email service provider account
  2. Configure DNS records for email delivery
  3. Deploy the email-enabled voicemail system
  4. Test the complete workflow
Professional Setup Available

All voicemail options can be professionally configured by your Connie support team. Setup typically takes 1-2 business days depending on the option selected.

💼 Organizational Considerations​

Staffing Impact​

  • Basic Voicemail: Agents handle voicemails through normal task queue
  • Callback + Wait: Reduces agent interruptions, improves caller satisfaction
  • Email-Enabled: Administrators get immediate awareness of voicemail volume

Compliance & Documentation​

  • Basic Voicemail: Standard voicemail retention in Connie system
  • Callback + Wait: Same as basic, plus professional caller experience
  • Email-Enabled: Complete email backup for compliance and auditing

Cost Considerations​

  • Basic Voicemail: Included in standard Connie service
  • Callback + Wait: Included in standard Connie service
  • Email-Enabled: Small additional cost for email service provider (typically $35/month)

📞 Questions or Need Help?​

Your Connie support team is available to help you:

  • Evaluate which option best fits your needs
  • Handle the complete technical setup
  • Provide training for your staff
  • Ongoing support and maintenance

Contact your Connie representative to discuss voicemail options and schedule implementation.

🔗 Related Resources​

Implementation Timeline
  • Option A: Available immediately with basic configuration
  • Option B: 1-2 business days for professional setup
  • Option C: 3-5 business days including email provider setup

Your voicemail solution will be professionally configured to match your organization's specific needs and branding.