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Voice Communications for Your Organization

Connie provides comprehensive voice communication solutions using the Connie Voice experience framework, designed specifically for nonprofit and community-based organizations.

Connie Voice Experience Framework​

The Connie Voice platform offers three progressive experience levels:

📞 Connie Voice Direct​

  • What it provides: Basic implementation that works out-of-the-box
  • Caller experience: Calls immediately queued, rejected during non-business hours
  • Best for: Organizations getting started with minimal setup requirements

📋 Connie Voice Direct + Voicemail​

  • What it provides: Custom wait/hold experience with professional greetings
  • Caller experience: Custom greetings, hold music, department routing, off-hours voicemail
  • Best for: Organizations needing professional voicemail experiences

⭐ Connie Voice Direct + Wait Experience​

  • What it provides: Advanced options menu with three possible outcomes
  • Caller experience: Callers can choose callback or voicemail while retaining queue position
  • Best for: Organizations with varying call volumes needing flexible caller options

Available Voice Features​

Call Forwarding​

Forward your existing business phone number to Connie without changing your main number.

Voice Experience Options​

Choose the right voice experience for your organization's needs.

Getting Started​

  1. Set up call forwarding from your current provider
  2. Choose your voice experience level based on your organization's needs
  3. Configure your chosen experience with your Connie support team
  4. Train your team on the new system (guide coming soon)

Need Help?​

Contact your Connie support team for assistance with voice communication setup and configuration.