Staff Agent Documentation
Welcome, Staff Agents! This section will help you use ConnieRTC effectively in your daily work.
Coming Soon
Staff agent documentation is currently in development. This section will include:
- Daily Workflow: How to use ConnieRTC during your shift
- Call Handling: Best practices for assisted calls
- Customer Information: Understanding the data you see
- Quick Reference: Common tasks and shortcuts
- Troubleshooting: Solutions for common issues
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Current Resources
While we're building dedicated staff agent docs, you can:
- Ask your supervisor for local training materials
- Join our Community Forum for peer support
- Review the CBO Admin guides for system background
This documentation is being actively developed. Check back soon for comprehensive staff agent guides!