Skip to main content

Option B: Callback + Voicemail Setup

This guide shows you how to implement the professional callback and voicemail experience using the ConnieRTC template features.

Standard Template Feature

This setup uses the standard callback-and-voicemail template feature that's included in ConnieRTC. No additional development required.

Configuration​

Enable the full callback and voicemail experience:

{
  "features": {
    "callback_and_voicemail": {
      "enabled": true,
      "allow_requeue": true,
      "max_attempts": 3,
      "auto_select_task": false
    }
  }
}

Deployment​

# Deploy serverless functions
cd serverless-functions && npm run deploy

# Apply infrastructure changes  
cd infra-as-code/terraform/environments/default
terraform apply -var-file="local.tfvars"

What This Provides​

  • Professional in-queue experience with hold music
  • Callers can press * anytime for callback or voicemail options
  • Maintains caller's place in queue for callbacks
  • Voicemail tasks appear in Flex for agent handling

Next Steps​

For email notifications with voicemail recordings, upgrade to: