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Voice Add-ons Overview

Voice add-ons extend the core functionality of ConnieRTC's voice channel with specialized features designed for nonprofit organizations. These add-ons help organizations better serve their communities while maintaining efficiency and compliance.

Available Add-ons​

📧 Email Notifications​

Automatically send email alerts when voicemails are received, ensuring no message goes unnoticed. Includes audio attachments and transcription support.

🎙️ Custom Greetings​

Create personalized voice greetings for different scenarios:

  • Business hours vs. after-hours messages
  • Holiday and special event greetings
  • Department-specific recordings
  • Multi-language support

🔗 Integrations​

Connect your voice system with external platforms:

  • CRM systems for automatic contact lookup
  • Calendar integration for availability
  • Help desk ticketing systems
  • Analytics and reporting platforms

📞 IVR Functions​

Interactive Voice Response capabilities:

  • Custom menu trees
  • Call routing based on caller input
  • Self-service options
  • Queue position announcements

📝 Transcription​

Convert voice to text for better accessibility:

  • Real-time call transcription
  • Voicemail-to-text conversion
  • Searchable call archives
  • Multi-language support

Getting Started​

Each add-on can be enabled independently based on your organization's needs. To implement an add-on:

  1. Review the specific add-on documentation
  2. Check prerequisites and dependencies
  3. Follow the implementation guide
  4. Test in your development environment
  5. Deploy to production

Best Practices​

  • Start Small: Enable one add-on at a time to ensure stability
  • Test Thoroughly: Use your sandbox environment before production
  • Monitor Usage: Track costs and performance metrics
  • Train Staff: Ensure your team understands new features
  • Document Changes: Keep your configuration documented

Cost Considerations​

Most voice add-ons incur additional costs:

  • Email notifications: Mailgun API charges
  • Transcription: Per-minute transcription fees
  • Custom greetings: Storage costs
  • IVR functions: Additional compute time

Always review the cost implications in each add-on's documentation.

Support​

Need help with voice add-ons?

  • Check individual add-on documentation
  • Review troubleshooting guides
  • Contact ConnieRTC support

Next Steps​

Choose an add-on to explore: