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Legacy Documentation

This page contains legacy documentation for the previous voicemail architecture.

For new implementations, please use the updated modular voice system:

Legacy Voicemail Implementation Guide

This guide helps you choose and implement the right voicemail solution for older Connie Professional Services template deployments.

Migration to New Architecture​

The voice system has been restructured for better clarity and modularity. Here's how the old options map to the new system:

Old Option A: Basic Voicemail → New: Direct to Voicemail​

  • Same functionality, clearer implementation guide
  • Better troubleshooting and configuration options

Old Option B: Callback + Voicemail → New: Direct + Options​

  • Enhanced with better hold music and queue management
  • More flexible callback options

Old Option C: Callback + Voicemail + Email → New: Direct + Options + Email Notifications​

  • Modular approach allows easier customization
  • Better email provider options and setup guides

Legacy Decision Tree​

OptionFeaturesSetup ComplexityBest For
A - Basic VoicemailStudio recording onlySimpleQuick setup, minimal features
B - Callback + VoicemailVoicemail + ConnieRTC task creationModerateMost organizations
C - Callback + Voicemail + EmailFull notifications + email alertsAdvancedComplete solution

Why We Changed​

The new modular architecture provides:

  • Clearer Choices: Pick your core workflow, then add features
  • Better Troubleshooting: Specific guides for each component
  • Easier Maintenance: Update individual features without affecting others
  • More Flexibility: Mix and match features as needed

Implementation Resources​

Legacy Resources (Existing Deployments)​

Need Help?​

  • New Implementations: Follow the Voice Overview guide
  • Existing Deployments: Continue using current setup or plan migration
  • Professional Services: Contact your Connie Professional Services representative