Legacy Documentation
This page contains legacy documentation for the previous voicemail architecture.
For current implementations, please use:
- Voicemail Documentation - Complete voicemail guides
- Implementation Guide - Architecture and decision charts
Legacy Voicemail Implementation Guide
This guide helps you choose and implement the right voicemail solution for older Connie Professional Services template deployments.
Migration to New Architecture
The voice system has been restructured for better clarity and modularity. Here's how the old options map to the new system:
Old Option A: Basic Voicemail → New: Voicemail-Only
- Same functionality, clearer implementation guide
- Better troubleshooting and configuration options
- Two implementation paths: dedicated feature or parameter approach
Old Option B: Callback + Voicemail → New: Callback + Wait
- Enhanced with better hold music and queue management
- More flexible callback options
Old Option C: Callback + Voicemail + Email → New: Callback + Wait + Email Notifications
- Modular approach allows easier customization
- Better email provider options and setup guides
Key Architecture Change
Old Model: Three separate "Options" (A, B, C)
New Model: Base Experience + Add-ons
- Base Experiences: Voicemail Only OR Callback + Wait
- Add-ons: Email Notifications, Transcription (apply to ANY base)
This makes it clear that email and transcription are features that can be added to either base experience.
Legacy Decision Tree
| Option | Features | Setup Complexity | Best For |
|---|---|---|---|
| A - Basic Voicemail | Studio recording only | Simple | Quick setup, minimal features |
| B - Callback + Voicemail | Voicemail + ConnieRTC task creation | Moderate | Most organizations |
| C - Callback + Voicemail + Email | Full notifications + email alerts | Advanced | Complete solution |
Why We Changed
The new modular architecture provides:
- Clearer Choices: Pick your core workflow, then add features
- Better Troubleshooting: Specific guides for each component
- Easier Maintenance: Update individual features without affecting others
- More Flexibility: Mix and match features as needed
Implementation Resources
New Architecture (Recommended)
- Voicemail Overview - Start here for new implementations
- Implementation Guide - Architecture and decision charts
- Email Notifications Add-On - Email setup
- Transcription Add-On - Audio-to-text
Legacy Resources (Existing Deployments)
- Mailgun Setup - Email provider configuration
- SendGrid Setup - Alternative email provider
Need Help?
- New Implementations: Follow the Voicemail Overview
- Existing Deployments: Continue using current setup or plan migration
- Professional Services: Contact your Connie Professional Services representative