Voicemail Implementation Guide
This guide helps you choose and implement the right voicemail solution for your Twilio Professional Services template deployment.
Decision Tree: Choose Your Option
| Option | Features | Setup Complexity | Best For |
|---|---|---|---|
| A - Basic Voicemail | Studio recording only | Simple | Quick setup, minimal features |
| B - Callback + Voicemail | Voicemail + Flex task creation | Moderate | Most organizations |
| C - Callback + Voicemail + Email | Full notifications + email alerts | Advanced | Complete solution |
Option A: Basic Voicemail Only
What it does: Records voicemails in Twilio Studio, stores them for playback.
When to use:
- Quick proof of concept
- Minimal technical resources
- Basic voicemail needs only
Implementation: Use Twilio Studio's built-in recording widgets.
Option B: Callback + Voicemail (Recommended)
What it does: Records voicemails AND creates tasks in Flex for agent follow-up.
When to use:
- Most professional deployments
- Need task tracking and management
- Integration with existing Flex workflows
Implementation: Requires serverless function to create Flex tasks from Studio.
Option C: Callback + Voicemail + Email Notifications
What it does: Everything in Option B PLUS email notifications with voicemail attachments.
When to use:
- Complete professional solution
- Email-centric organizations
- Need immediate notification of voicemails
Implementation: Requires email service integration (Mailgun, SendGrid, etc.).
Next Steps
- Choose your option based on your organization's needs
- Follow the specific implementation guide for your chosen option
- Test thoroughly before deploying to production
Implementation Resources
- Email Provider Setup - For Option C implementations
- Professional Services Templates - Contact Twilio for advanced patterns
- Custom Development - For unique requirements beyond standard options
Need Help?
Contact your Twilio Professional Services representative for assistance with implementation decisions and custom requirements.