Voice Channel Examples
Real-world implementations showing how different organizations use Connie's voice features.
Small Organization Examples
Community Food Bank
Challenge: Small staff, limited hours, need to capture volunteer inquiries
Solution: Direct to Voicemail + Email Notifications
- Custom greeting explains hours and services
- Voicemails forwarded to coordinator email
- Transcription helps prioritize responses
Setup: Direct to Voicemail + Email Notifications
Local Legal Aid
Challenge: Urgent intake calls, need quick screening
Solution: Direct + Custom Greetings
- Professional greeting explains services
- Calls ring directly to available advocates
- Busy signal prompts callback request
Setup: Direct + Custom Greetings
Medium Organization Examples
Crisis Support Center
Challenge: 24/7 availability, trained volunteers, overflow handling
Solution: Direct + Options + IVR
- Calls ring to trained volunteers
- Press * during hold for options:
- Request callback (keeps place in queue)
- Leave urgent message
- Access resource directory
- IVR routes to different support lines
Setup: Direct + Options + IVR Functions
Healthcare Clinic
Challenge: Appointment scheduling, prescription refills, urgent concerns
Solution: Custom Build + Integrations
- IVR menu separates call types:
- Press 1: Schedule appointment → Scheduling queue
- Press 2: Prescription refills → Pharmacy queue
- Press 3: Urgent medical → Nurse line
- Integration with EMR system for caller lookup
Setup: Custom Build + Integrations
Large Organization Examples
Regional Social Services
Challenge: Multiple programs, different locations, complex routing
Solution: Custom Build + Full Feature Set
- Multi-level IVR:
- Location selection
- Program selection
- Language preference
- CRM integration shows case history
- Transcription for compliance documentation
- Email notifications to program managers
Setup: Custom Build + All Add-ons
University Counseling Center
Challenge: Student privacy, crisis intervention, appointment booking
Solution: Direct + Options + Enhanced Features
- Direct connection to counselors during hours
- After-hours crisis protocol with escalation
- Voicemail transcription for follow-up planning
- Integration with student information system
Setup: Direct + Options + Transcription + Integrations
Specialized Use Cases
Multilingual Services
Organization: Immigration assistance nonprofit
Challenge: Serve Spanish and English speakers
- Custom greeting in both languages
- IVR for language selection
- Separate queues for bilingual staff
- Transcription in both languages (coming soon)
After-Hours Professional Service
Organization: Mental health practice
Challenge: Crisis calls outside business hours
- Custom greeting explains emergency procedures
- Direct to voicemail for non-urgent matters
- Integration with answering service for crises
- Email alerts to on-call provider
Grant-Funded Program
Organization: Time-limited federal program
Challenge: Track all interactions for reporting
- Standard workflow with enhanced documentation
- Transcription for all voicemails
- Integration with case management system
- Detailed reporting for compliance
Common Patterns by Need
| Primary Need | Recommended Workflow | Key Add-Ons |
|---|---|---|
| Simple message taking | Direct to Voicemail | Email Notifications |
| Professional presence | Direct + Custom Greetings | IVR Functions |
| Handle call volume | Direct + Options | All communication features |
| Complex routing | Custom Build | Integrations |
| Compliance/Documentation | Any workflow | Transcription + Email |
| Multilingual support | Custom Build | Custom Greetings |
Getting Started with These Examples
- Identify your closest match from the examples above
- Start with the basic workflow recommended
- Add features gradually as you grow
- Customize based on your specific needs
Need Custom Help?
Don't see your use case? These examples show the flexibility of combining workflows and add-ons. Contact support to discuss your specific requirements and get implementation guidance.