Choose Your Fax Provider
ThreadConnect follows a carrier-agnostic philosophy, allowing you to select the fax provider that best meets your nonprofit's specific needs, budget, and compliance requirements.
Provider Comparison
Choose the provider that best fits your organization's requirements:
| Feature | Sinch Currently Integrated | eFax Planned | iFax Planned |
|---|---|---|---|
| 📠 Fax Send/Receive | ✅ | ✅ | ✅ |
| 🔒 HIPAA Compliance | ✅ BAA Available | ✅ BAA Available | ✅ BAA Available |
| 💵 Nonprofit Pricing | Volume-based | Subscription | Pay-per-page |
| 📄 Page Limits | 200 pages/fax | 180 pages/fax | 100 pages/fax |
| 🌍 International | 200+ countries | 50+ countries | 30+ countries |
| 📊 API Features | REST + Webhooks | REST API | REST + GraphQL |
| ⚡ Delivery Speed | < 2 min average | < 3 min average | < 5 min average |
| 📱 Mobile Support | API only | API + SDK | API + SDK |
| 🔧 Setup Complexity | Moderate | Simple | Simple |
| ⏰ Implementation Time | 30-45 minutes | 20-30 minutes | 20-30 minutes |
🎯 Provider Selection Guide
Option A: Sinch (Currently Integrated)
Perfect for: Organizations needing high-volume international faxing with advanced API features.
Key Benefits:
- ✅ Already integrated with ThreadConnect template
- ✅ Proven reliability at scale
- ✅ Advanced webhook capabilities for real-time status
- ✅ Superior international coverage
- ✅ Volume-based pricing ideal for high-usage nonprofits
Nonprofit Considerations:
- Best cost efficiency for 500+ pages/month
- BAA included at no extra cost
- 24/7 technical support included
- API rate limits suitable for bulk operations
Implementation: → Sinch Fax Setup Guide
Option B: eFax (Planned Integration)
Perfect for: Small to medium nonprofits with predictable fax volumes.
Key Benefits:
- 🚧 Simple subscription model
- 🚧 Lowest setup complexity
- 🚧 Built-in fax-to-email options
- 🚧 No per-page charges within plan limits
- 🚧 Well-established brand trust
Nonprofit Considerations:
- Fixed monthly costs aid budget planning
- Free trial available for testing
- Overage charges apply beyond plan limits
- Best for 100-500 pages/month
Status: Integration planned for Q2 2025
Option C: iFax (Planned Integration)
Perfect for: Organizations with sporadic fax needs or strict pay-per-use requirements.
Key Benefits:
- 🚧 True pay-per-page pricing
- 🚧 No monthly minimums
- 🚧 Modern GraphQL API
- 🚧 Best mobile SDK support
- 🚧 Lowest barrier to entry
Nonprofit Considerations:
- No monthly commitment required
- Ideal for < 100 pages/month
- Per-page costs higher than subscription models
- Perfect for seasonal or project-based usage
Status: Integration planned for Q3 2025
🏗️ Integration Architecture
All fax providers integrate with ThreadConnect using a standardized pattern:
Carrier-Agnostic Benefits:
- No Vendor Lock-in: Switch providers without code changes
- Rate Optimization: Use multiple providers for best rates
- Failover Support: Automatic fallback to secondary provider
- Unified Interface: Same ThreadConnect features regardless of provider
📋 Provider Requirements Checklist
For All Providers:
- ✅ Dedicated fax number (can port existing)
- ✅ API credentials from provider
- ✅ ThreadConnect admin access
- ✅ Basic understanding of fax compliance requirements
Provider-Specific Requirements:
Sinch:
- ✅ Sinch account with Fax API enabled
- ✅ Service Plan ID and Auth Token
- ✅ Webhook URL configuration access
eFax (When Available):
- ✅ eFax Developer account
- ✅ API subscription plan
- ✅ Account identifier and password
iFax (When Available):
- ✅ iFax API access
- ✅ API key and secret
- ✅ GraphQL endpoint permissions
🔒 Compliance & Security Considerations
HIPAA Compliance:
All three providers offer HIPAA-compliant solutions with signed BAAs:
- Document Encryption: All providers use TLS 1.2+ for transmission
- At-Rest Encryption: Fax storage encrypted with AES-256
- Audit Trails: Complete logging of all fax activities
- Access Controls: Role-based permissions supported
Nonprofit-Specific Compliance:
- Data Retention: Configurable policies for all providers
- International Regulations: Sinch offers best global compliance
- PCI Compliance: Not applicable for fax transmission
- State Regulations: All providers meet US state requirements
💰 Cost Analysis for Nonprofits
Monthly Volume Scenarios:
| Pages/Month | Sinch | eFax | iFax |
|---|---|---|---|
| 0-100 | $25 base | $19.95/mo | $0.10/page |
| 100-500 | $25 + usage | $19.95/mo | $0.10/page |
| 500-1000 | $45 estimated | $39.95/mo | $0.08/page |
| 1000+ | Volume discount | $69.95/mo | $0.06/page |
Contact each provider directly to inquire about nonprofit pricing. Many offer 15-30% discounts for registered 501(c)(3) organizations.
🚀 Implementation Timeline
Currently Available:
- Sinch: Full integration ready for deployment
Roadmap:
- Q2 2025: eFax integration and documentation
- Q3 2025: iFax integration and documentation
- Q4 2025: Multi-provider failover support
🆘 Making Your Decision
Consider these factors when choosing your fax provider:
- Volume: How many pages per month?
- Budget: Fixed vs. variable costs?
- Geography: Domestic only or international?
- Compliance: HIPAA or other requirements?
- Timeline: Need it now or can wait for planned integrations?
📞 Ready to Implement?
- Sinch Users: → Continue to Sinch Setup Guide
- eFax/iFax Users: Join our provider waitlist for early access
Need help choosing or implementing a fax provider? Our team can assess your needs and handle the complete setup. Contact your ThreadConnect representative for professional services options.
🔄 Future Provider Additions
ThreadConnect's carrier-agnostic architecture makes it easy to add new providers. If you need a specific fax provider not listed here, please submit a feature request.
Current provider requests under evaluation:
- RingCentral Fax
- Concord Fax
- SRFax
- MetroFax