Choose Your Web Forms Provider
ConnieRTC follows a multi-platform philosophy, allowing you to select the web forms provider that best meets your nonprofit's specific needs, technical requirements, and budget constraints.
Provider Comparison
Choose the provider that best fits your organization's requirements:
| Feature | Adobe Acrobat Sign Currently Integrated | Formstack Planned | Typeform Planned |
|---|---|---|---|
| 📋 Form Type | PDF-based professional forms | Web-native HTML forms | Interactive conversational forms |
| 🔒 HIPAA Compliance | ✅ BAA Available | ✅ BAA Available | ✅ BAA Available |
| 💵 Nonprofit Pricing | $15-25/user/month | $99+/month organization | $35+/month organization |
| 📄 Form Complexity | Complex PDF forms | Medium web forms | Simple conversational forms |
| 🌍 Integration Options | WordPress + API | Native web widgets | Embed + API |
| 📊 API Features | REST + Webhooks | REST + GraphQL | REST + Webhooks |
| ⚡ Processing Speed | ~1 min PDF generation | < 30 sec immediate | < 15 sec immediate |
| 📱 Mobile Support | Responsive PDF forms | Native mobile responsive | Mobile-first design |
| 🔧 Setup Complexity | Moderate (WordPress + Adobe) | Simple (embed code) | Simple (embed code) |
| ⏰ Implementation Time | 45-60 minutes | 20-30 minutes | 15-25 minutes |
🎯 Provider Selection Guide
Option A: Adobe Acrobat Sign (Currently Integrated)
Perfect for: Organizations needing professional PDF documentation with complex form workflows.
Key Benefits:
- ✅ Already integrated with ConnieRTC template
- ✅ Professional PDF generation and branding
- ✅ Proven reliability in production (Hospital 2 Home)
- ✅ WordPress integration with validation layer
- ✅ Complete form field preservation
- ✅ Professional document presentation
Nonprofit Considerations:
- Best for intake forms requiring signatures and documentation
- Professional appearance builds trust with clients
- PDF documents suitable for record-keeping and compliance
- Integration with existing WordPress websites
- Higher monthly cost but professional value
Technical Requirements:
- WordPress website with form builder plugin
- Adobe Acrobat Sign Professional subscription
- Email routing configuration
- Studio Flow deployment
Implementation: → Adobe Acrobat Sign Setup Guide
Option B: Formstack (Planned Integration)
Perfect for: Organizations needing flexible web-native forms with advanced conditional logic.
Key Benefits:
- 🚧 Native web forms with no PDF conversion needed
- 🚧 Advanced conditional logic and branching
- 🚧 Built-in analytics and form optimization
- 🚧 Multiple integration options (API, webhooks, Zapier)
- 🚧 A/B testing capabilities for form optimization
Nonprofit Considerations:
- Fixed monthly organizational pricing
- Best for high-volume form submissions
- Advanced reporting and analytics included
- No per-submission costs
- Great for surveys and feedback collection
Status: Integration planned for Q2 2025
Option C: Typeform (Planned Integration)
Perfect for: Organizations wanting engaging, conversational form experiences.
Key Benefits:
- 🚧 Conversational form interface increases completion rates
- 🚧 Mobile-first design philosophy
- 🚧 Beautiful, engaging user experience
- 🚧 Logic jumps and personalized questions
- 🚧 Built-in analytics and insights
Nonprofit Considerations:
- Highest completion rates due to engaging design
- Best for client-facing forms and surveys
- Modern, accessible interface
- Good free tier for testing
- Ideal for feedback and intake screening
Status: Integration planned for Q3 2025
🏗️ Integration Architecture
All web forms providers integrate with ConnieRTC using a standardized email-to-task pattern:
Multi-Platform Benefits:
- No Vendor Lock-in: Switch providers without changing ConnieRTC configuration
- Form Optimization: Use different providers for different form types
- Unified Processing: Same ConnieRTC task handling regardless of provider
- Consistent Experience: Staff see uniform task presentation
📋 Provider Requirements Checklist
For All Providers:
- ✅ Website platform for form embedding
- ✅ ConnieRTC admin access with email channel configured
- ✅ Dedicated email addresses for form routing (e.g.,
forms@connie.host) - ✅ Studio Flow deployment capability
- ✅ Staff training on form task processing
Provider-Specific Requirements:
Adobe Acrobat Sign:
- ✅ WordPress website with form builder plugin
- ✅ Adobe Acrobat Sign Professional subscription
- ✅ Developer account with API access
- ✅ Email routing configuration capability
Formstack (When Available):
- ✅ Formstack account with appropriate plan
- ✅ Webhook configuration permissions
- ✅ API access credentials
- ✅ Form embed capability on website
Typeform (When Available):
- ✅ Typeform account with Professional features
- ✅ Webhook configuration access
- ✅ Custom redirect capability
- ✅ API integration permissions
🔒 Compliance & Security Considerations
HIPAA Compliance:
All three providers offer HIPAA-compliant solutions with appropriate safeguards:
- Data Encryption: All providers use TLS 1.2+ for form transmission
- At-Rest Encryption: Form data encrypted with AES-256 standards
- Audit Trails: Complete logging of form submissions and processing
- Access Controls: Role-based permissions for form data access
Nonprofit-Specific Compliance:
- Data Retention: Configurable policies for form submission storage
- Privacy Controls: Built-in consent management and privacy notices
- International Regulations: GDPR and similar privacy law compliance
- Accessibility: WCAG 2.1 AA compliance for all form interfaces
💰 Cost Analysis for Nonprofits
Monthly Cost Scenarios:
| Submissions/Month | Adobe Acrobat Sign | Formstack | Typeform |
|---|---|---|---|
| 0-100 | $15-25/user | $99/org base | $35/org base |
| 100-500 | $15-25/user | $99/org | $35/org |
| 500-1000 | $25/user + volume | $199/org | $70/org |
| 1000+ | Enterprise pricing | $399/org | $135/org |
Hidden Costs to Consider:
- Adobe: WordPress hosting, plugin licensing, PDF storage
- Formstack: Advanced features, additional users, integrations
- Typeform: Response limits, advanced logic, custom branding
Nonprofit Discounts
Contact each provider directly to inquire about nonprofit pricing. Many offer 15-50% discounts for registered 501(c)(3) organizations.
🚀 Implementation Timeline
Currently Available:
- Adobe Acrobat Sign: Full integration ready for deployment with proven production success
Roadmap:
- Q2 2025: Formstack integration and documentation
- Q3 2025: Typeform integration and documentation
- Q4 2025: Multi-provider form routing and advanced analytics
🛠️ Technical Implementation Patterns
Email-Based Processing (All Providers)
// Common workflow pattern for all providers
Form Submission → Provider Processing → Email Notification →
Studio Flow → Task Creation → Staff Assignment
Provider-Specific Processing:
Adobe Acrobat Sign:
Formstack (Planned):
Typeform (Planned):
🎯 Use Case Recommendations
Choose Adobe Acrobat Sign For:
- Professional Intake Forms: Require signatures and official documentation
- Legal Documents: Need PDF generation for compliance and records
- Complex Forms: Multi-page forms with detailed information collection
- Branding Requirements: Professional appearance essential for organizational credibility
Choose Formstack For:
- High-Volume Submissions: Processing hundreds of forms monthly
- Conditional Logic: Forms that branch based on user responses
- Analytics Needs: Detailed reporting on form performance
- Integration Requirements: Need to connect with multiple systems
Choose Typeform For:
- User Experience Priority: Completion rates are critical
- Mobile-First Forms: Primarily mobile users
- Engagement Focus: Forms need to feel conversational
- Simple Data Collection: Straightforward information gathering
🆘 Making Your Decision
Consider these factors when choosing your web forms provider:
- Form Complexity: Simple data collection vs. complex documentation?
- Volume: How many submissions per month?
- Budget: User-based vs. organization-based pricing?
- User Experience: Professional documentation vs. engaging interaction?
- Technical Resources: WordPress integration vs. simple embed?
- Compliance: PDF documentation requirements?
📞 Ready to Implement?
- Adobe Users: → Continue to Adobe Setup Guide
- Formstack/Typeform Users: Join our provider waitlist for early access
- Need Guidance: Schedule consultation with our implementation team
Professional Services
Need help choosing or implementing a web forms provider? Our team can assess your needs and handle the complete setup including WordPress configuration, Adobe integration, and staff training. Contact your Connie representative for professional services options.
🔄 Future Provider Additions
ConnieRTC's flexible architecture makes it easy to add new web forms providers. If you need a specific provider not listed here, please submit a feature request.
Current provider requests under evaluation:
- Google Forms (limitations: no HIPAA compliance)
- JotForm (HIPAA-compliant option)
- Wufoo (legacy support consideration)
- Cognito Forms (comprehensive feature set)
- Gravity Forms (WordPress native)